Terms of service

Welcome to Corvexa Jewellery. By visiting our website, browsing our products, or placing an order with us, you agree to follow and be bound by these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. About Corvexa Jewellery

Corvexa Jewellery provides made-to-order jewellery products, including customized jewellery designs based on customer requirements, selected sizes, materials, stones, and design preferences.

Because our jewellery is made specially for each customer, every order is processed only after confirmation from the customer.

2. Use of Our Website

By using our website, you agree that:

You will provide accurate and complete information when placing an order.
You will not use our website for any illegal or unauthorized purpose.
You will not attempt to misuse, copy, damage, or interfere with our website or services.
You are responsible for checking all product details before placing an order.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe any misuse or violation has occurred.

3. Product Information

We make every effort to display our products, designs, images, descriptions, prices, and details as accurately as possible.

However, slight variations may occur due to:

Handmade jewellery finishing
Custom production process
Screen display or lighting differences
Natural stone, diamond, gemstone, or metal variation
Minor design adjustments required during production

These small variations do not qualify as product defects.

4. Made-to-Order Products

All Corvexa Jewellery products are made-to-order or customized based on customer requirements.

Before production starts, customers must carefully confirm:

Product design
Ring size or jewellery size
Metal type
Stone type
Quantity
Customization details
Shipping details

Once the order is confirmed and production has started, the order cannot be cancelled, returned, exchanged, or refunded.

5. Order Confirmation

An order is considered confirmed once the customer agrees to the product details and completes the required payment process.

After confirmation, Corvexa Jewellery will begin processing the order according to the approved details.

Customers are responsible for ensuring that all provided information is correct before confirming the order.

6. Pricing and Payment

All prices shown on our website or shared with customers are subject to change without prior notice.

Final pricing may depend on:

Product design
Metal type
Diamond, gemstone, or stone selection
Size and weight
Customization requirements
Shipping location
Taxes, duties, or additional service charges

We reserve the right to correct pricing errors or cancel orders if incorrect pricing is displayed due to technical or human error.

7. Production Time

Because our jewellery is made-to-order, production time may vary depending on the design, customization, material availability, and order quantity.

Estimated production timelines are shared for guidance only and may change due to factors beyond our control.

8. Shipping and Delivery

We will ship the order to the address provided by the customer.

Customers are responsible for providing a complete and accurate delivery address. Corvexa Jewellery is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Delivery time may vary depending on courier service, destination country, customs clearance, holidays, or other external factors.

9. Customs, Duties, and Taxes

For international orders, customers may be responsible for customs duties, import taxes, VAT, local charges, or other fees required by their country.

Corvexa Jewellery is not responsible for customs delays or additional charges applied by local authorities.

10. No Return and No Refund Policy

Because all our products are made-to-order, customized, or produced specially for each customer, we do not accept returns, exchanges, or refunds once the order is confirmed and production has started.

Please review our full Return & Refund Policy before placing an order.

11. Damaged, Wrong, or Defective Product

If you receive a damaged, wrong, or defective product, you must contact us within 24 hours of delivery with clear photos and an unboxing video.

Our team will review the claim. If the issue is verified and approved by Corvexa Jewellery, we will provide a suitable solution.

Claims without proper proof, photos, or video may not be accepted.

12. Order Cancellation

Orders cannot be cancelled once production has started because each product is specially made for the customer.

If you request cancellation before production begins, Corvexa Jewellery may review the request, but cancellation approval is not guaranteed.

13. Intellectual Property

All content on the Corvexa Jewellery website, including images, product designs, logos, text, graphics, and brand materials, belongs to Corvexa Jewellery or its respective owners.

You may not copy, reproduce, distribute, or use our content without written permission.

14. Limitation of Liability

Corvexa Jewellery is not responsible for indirect, incidental, or consequential losses related to the use of our website, products, shipping delays, customs issues, or customer-provided incorrect information.

Our responsibility is limited to the value of the product purchased from us.

15. Third-Party Services

Our website may use third-party services such as payment processors, shipping companies, analytics tools, or website platforms.

We are not responsible for errors, delays, or issues caused by third-party service providers.

16. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that your information may be used for order processing, customer support, payment processing, shipping, and communication related to your order.

17. Changes to These Terms

Corvexa Jewellery may update or change these Terms of Service at any time without prior notice.

The updated version will be posted on this page with the latest update date. By continuing to use our website after changes are posted, you agree to the updated Terms.